Customer Support Team Leader

Haifa, Israel

About The Role

Customer Support Team Leader

We are looking for a Customer Support Team Leader to join our growing team. The Support

Team Leader combines management skills with a technical approach to enable us to deliver the highest level of support to our patients.
You will be the focal point between R&D, Product, Partner Success teams, and the communication with our patients. 

As a Team Leader, you’ll be focused on defining the KPIs, identifying improvement opportunities, building the supporting team and processes and more.

 

About the role:

  • Taking full ownership of all Customer Support assignments and responsibilities
  • Developing methodologies, building workflows, and defining all support operations
  • Ensuring that all patient’s inquiries and issues are solved correctly and in a prompt, professional, and timely manner
  • Building, training and guiding the support team
  • Research, design, develop, and implement tools and software relevant to the effective and efficient operation of the Customer Support team
  • Create and maintain processes with the R&D, Partner Success and Product team
  • Ability to work with stakeholders from various teams

 

Requirements:

  • Bachelor’s degree
  • Customer Service experience from a Tech Company/Startup – must
  • Previous management experience – a plus
  • Have a customer-oriented mindset with great attention to detail
  • Fluent English speaker/writer
  • Experience with Zoho Desk or a similar platform
  • Data & Analytical knowledge is a plus
  • Tech savvy, ability to manage and prioritize multiple investigations
  • Time management – set & meet deadlines for assigned investigations
  • Strong problem-solving/troubleshooting skills and communication with different departments
  • Can-do approach, out-of-the-box-thinking 
  • Team player and fast learner with excellent social skills

** Our office is located in downtown Haifa, a walking distance from the train station, and we’re working hybrid!

 

 

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