Current Openings


Boston, MA

Medisafe is a market leader in digital patient support services, using AI and personalization tools to help patients cope with complex challenges. We are looking for a Program Design & Implementation Manager to join a dynamic and fast-paced environment and work with cross-functional teams to design programs that deliver the company’s vision and strategy and meet our client's goals. By implementing Medisafe's technology and best practices, the Implementation Manager will be able to influence patients' lives and provide them the best support throughout their journey. As a Program Design & Implementation manager at Medisafe, you will be responsible for the full ideation and implementation cycle of digital patient support programs. You will start by gaining a deep understanding of the patient’s challenges and needs before and during their treatment. You will map business challenges and goals. You will then define product requirements and lead the solution design to best support patients by the digital platform and tools that Medisafe develops. You will do so by working closely with internal stakeholders (Partner Success Managers, Product Managers, UX Designers, Behavioral Insights, and content experts) as well as with customers and partners from the Healthcare Industry. You will be at the intersection between the business, customers, product, and technology.  You’ll also be responsible for creating stable and robust infrastructure, defining processes and workflows, and preparing for this position to scale up, so when the time comes, we will be able to build a team.

What You Will Do:

  • Manage the end-to-end process for customer program implementation. Everything from mapping the customer needs and performing research - through to using Medisafe's platform to create optimized solutions for clients, reviewing the solutions with the client and getting feedback, preparing materials for legal review, and finally launching a full working program on time.
  • Understand the project scope, lead and collaborate with all stakeholders (PS, sales, product management, development, quality assurance, support, operations, infrastructure, as well as external partners and their customers) during the implementation process.
  • Define and design high-level use cases on complex solutions that best address partner/customer’s needs and gain customer acceptance by conceptualizing product development improvements.
  • Work closely with the Partners Success team to provide status updates regularly.
  • Where necessary, escalate project risks and issues and coordinate mitigation plans.
  • Assist with training partners and onboarding new customers.

You Are:

  • Passionate and knowledgeable about technology and digital solutions.
  • You have a strong sense of empathy with the ability to understand patients'/users' needs.
  • A strong communicator, both written and verbal communication.
  • Strong Project Management expertise, with familiarity working on numerous concurrent projects. Meeting aggressive deadlines while maintaining an eye for detail and a deep commitment to customer service.
  • Excellent client-facing skills with great verbal skills including the ability to explain complex processes to non-subject matter experts over client meetings and presentations.
  • Understanding of product development processes.
  • Leadership qualities and self-motivation to work in an environment with great autonomy and a flat hierarchy.
  • Team-player; an effective collaborator that can work with cross-functional teams.

You will have:

  • A Bachelor's degree
  • 3-4 years of relevant work experience in (product or project management) in the healthcare space - a must
  • Clinical background- an advantage
  • Experience in startup culture - an advantage 
  • Familiarity with Pharmaceutical regulation processes and terminology
  • High level of Spanish / French / German - an advantage
Benefits: You’ll be joining a growing company with offices in Boston, London, and Haifa and collaborating with world-class Product Managers, Engineers, Marketers and Designers in a fast-paced, rapidly advancing mHealth space. This is a full-time position, immediately available in our downtown Boston office, although the team is working remotely for now.  If this sounds like you, please send us your CV. 

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Medisafe, the world leading digital therapeutics platform for medication management, is looking for a Partner Success Manager. This position will be responsible for successful implementation, on-going client management, KPI achievement, program renewal and feature upsell ensuring timely and profitable results for both our customers and Medisafe:
  • Skilled project and client relationship management to drive measurable financial and strategic results for our clients (pharmaceutical industry, pharmacies, payers, healthcare systems, associations, and enterprise technology companies) and Medisafe.
  • Manage the client to maintain scope creep, assess risk, ensure renewal and upsell of new and valuable functionality
  • Ensure client satisfaction and retention so each is referenceable and a Medisafe raving fan.
  • Gain deep understanding of Medisafe platform functionality, capabilities and value
  • Gain deep understanding of client staffing, organization chart, buyer priorities and uncover opportunities to cross-sell Medisafe platform to additional business units, brands, and regions within a client’s organization.
  • Work with client to create, plan and execute marketing programs that expand user adoption to Medisafe and client’s products, achieving/exceeding growth KPI goals for both Medisafe and our clients.
  • Collaborate with client project team to establish trusted advisory relationships, foster consensus and resolve organizational barriers.
  • Act as “General Contractor” with Medisafe cross-functional teams ensuring timelines and project scope are met. At all times, protect the interests of Medisafe and its team members.
  • Ensure routine documentation of product deployment, workflows, analytics, team processes, etc.
  • Work with the VP Partner Success to build and scale Medisafe capabilities and cross-client efficiencies.
  • Synthesize user and client feedback into clear and actionable recommendations to impact Medisafe’s broader strategy, business model, and business development.
  • Assess, mitigate and communicate to the VP Partner Success any risk in renewing existing contracts.
  • Exhibit at conferences, attend association events and otherwise act as an ambassador for the Medisafe brand.

Education/Experience

  • Bachelor’s degree
  • 3 - 5 years of healthcare experience. Digital Health and/or Pharma experience is a plus.
  • Exposure to large, complex organizations - heavily regulated, often bureaucratic organizations with track record for getting them to move more quickly.
  • Strong track-record of establishing long-term relationships with key influencers in the healthcare space.
  • B2B experience is required; B2B2C and B2C experience is a plus
  • Attention to detail is critical for best-in-class service delivery
  • Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
  • Analytically grounded with experience using relevant software for measurement, project management, analysis, and optimization
  • Independent, self-starter who thrives in startup environments (resourceful, creative, passionate, adaptable, embraces challenge, etc.)
  • Mission driven and motivated by helping people live longer, healthier and happier lives
  • Embraces diverse cultures throughout the world
  • Willing to travel up to 10-25% nationally and potentially internationally
 

Position Competencies:

  • High Standards and Accountability: Acts with the highest level of integrity and delivers personal and team performance that is nothing short of the best
  • Organization and Planning: Plans, organizes, schedules and budgets effectively to ensure all milestones are delivered on time and within budget
  • Persistence: Demonstrates tenacity and willingness to go the distance to get things done
  • Persuasion: Able to convince clients, clients and colleagues to pursue a course of action
  • Collaboration: Proactively engages peers and others to establish trusting, productive working relationships and collectively tackle business challenges
    This position is located in our MA office. For the safety of our employees, we are currently working remotely and will return to the office when it is safe to do so. 
      Compensation depends on skills and experience. Medisafe offers a generous health plan, 401(k), employee discounts, and other benefits. We focus our attention, time, and energy on improving the lives of millions of those prescribed at least one daily medication. 

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Medisafe is the world’s leading digital therapeutics platform for medication management. At Medisafe, we create easy-to-use, personalized technology that helps people better manage their medications, and offers healthcare companies meaningful insight into their daily behavior. The digital solutions we co-create with our partner's free patients from the stress of managing complicated medications, enabling them to lead healthier, safer, and fuller lives. We’re 60 team members, 7M registered users, hundreds of thousands of daily patients, 8 of the top 20 pharma as partners.

ABOUT THE TEAM

The Medisafe team is 65+ across 3 offices (Tel Aviv, Boston, and London) and growing. With a recent influx of funding ($30m Series C led by Sanofi and Alive Ventures), we expect to nearly double the team throughout 2021. To do this, and do it well, we're looking for our first VP of People to lead the existing HR function and take it to the next level by acting as a strategic partner to the CEO/Co-Founder. From creating a hiring strategy to onboarding, to resource planning, to performance management, learning and development, employee engagement and development, and more, we’re looking for an ambitious People Leader who can help us build and grow at scale. Most importantly, this role will be responsible for helping build, codify and champion a world-class working culture - you will be a guiding hand in shaping what it means to be a part of Medisafe for years to come! In this role, you will report to the CEO/Co-founder and will have a huge amount of responsibility, autonomy, and creative control to build the people's function as you see fit. This is an opportunity to shape and own your function and be a true business partner.

WHAT YOU WILL ACCOMPLISH:

Within the first 6 months, you will have:

  • Gotten up to speed on the Leadership team and have built strong relationships with your 2 direct reports (HR Manager + Office Manager).
  • Have created a resourcing and headcount strategy to scale the company to 90 FTE in your first 12 months, and to 50+ by the end of 2022 across Israel, US, and UK offices.
  • Work with Co-Founders to build and champion a world-class company culture including building out a Diversity, Equity, and Inclusion strategy for the business across all locations (US, IL, UK).
  • Own the resource planning process to ensure structure and foresight is built into the headcount planning process
  • Become the business’ main knowledge source for all matters of employment law.
  • By the end of your first year you will have:

  • Built and roll-out a company-wide performance evaluation framework. .
  • Collaborate with client project team to establish trusted advisory relationships, foster consensus and resolve organizational barriers.
  • Have created a clear development plan and progression framework for employees and management within the first 6 months.
  • Champion the use of people-centric data to optimize and drive our People strategy.
  • WHAT LEADS TO SUCCESS:

  • Expertise. Proven HR experience in a senior role, ideally with high-growth startups collaborating with C-Level management and Founders. You have an excellent knowledge of HR processes and policies and experience building and implementing from scratch, including performance management, manager training, capacity and headcount planning, employee development and compensation frameworks, benefits, recruiting at scale, employee engagement, and more.
  • Scalability. You have a proven track record of success within growth-stage businesses, fast-paced environments, and startups..
  • Culture-forward. You have a genuine passion for creating an environment and working culture where people are happy and can succeed. You also understand Israeli culture and can toggle between the differences between the US and IL seamlessly.
  • High EQ. You are empathic and a desire to truly understand problems and help people solve them.
  • Bias to action. You are strategic and have the ability to plan, prioritize, organize, and build for scale proactively.
  • This position is located in our MA office. For the safety of our employees, we are currently working remotely and will return to the office when it is safe to do so. 
      Compensation depends on skills and experience. Medisafe offers a generous health plan, 401(k), employee discounts, and other benefits. We focus our attention, time, and energy on improving the lives of millions of those prescribed at least one daily medication. 

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    Haifa, Israel

    Medisafe is looking for passionate, innovative, creative Senior IOS Developer to join a team of mobile engineers, building world-class digital adherence solutions for our consumers and business clients. Medisafe is a fast growing startup with offices in Boston and Haifa. With more than 3.5M people using our technology, we’re changing the way people take their meds and solving the problem known as medication non-adherence. Our vision and passion is to improve people’s health by providing them with the tools, support and information they need to take their medications the way they’re supposed to. We have a unique opportunity for an experienced IOS Developer to join our exceptional team.

    RESPONSIBILITIES:

    • Design and build advanced applications for the iOS platform
    • Lead the development end-to-end while working in collaboration with the Product, Design and QA teams
    • Analyze requirements, design and implement the code needed for projects and features you're working on
    • Develop high quality, reliable code
    • Create beautiful UI for iOS
    • Focus on user experience during development

    SKILLS, EDUCATION & EXPERIENCE

    • Created (or published) at least one iOS app in the App Store(must)
    • 2+ years experience in developing iOS mobile applications.
    • 4+ years experience in software development in any programming language or platform.
    • Deep knowledge of iOS design and development.
    • BS/MS degree in Computer Science, Engineering or a related subject
    • Solid understanding of mobile architecture.
    • Solid understanding of the full mobile development life cycle
    • Proficient with Swift
    • Experience using Objective C (Advantage)
    • Experience in working with databases (Advantage)
    • Thrive in startup environments, resourceful and creative, passionate, adaptable, takes ownership/accountability, embraces the challenge
    • Team player, highly motivated and a self-starter

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    We are:

    Medisafe, the world leading digital therapeutics platform for medication management. We develop fast growing and highly dynamic mobile and web services. We are looking for a professional DevOps Engineer with experience in automating large scale deployments with modern configuration and deployment management systems to join our growing team.  As a DevOps Engineer, you will be working with a team of talented engineers to solve exciting challenges facing IT Automation and cloud deployments.

    Responsibilities: 

    • Take full ownership on production system maintenance with 24/7 fault response.
    • Successful IT project execution of architecture changes, procedure automation, system monitoring, capacity planning, security policy and methods, OSS integration, and more.
    • Cover all IT requirements of the development team, not limited to new features integration, development environment and deployments.

    Requirements:

    • At least 3 years experience as a system administrator at a SW company. Startup companies are an advantage.
    • Extensive experience and understanding with Linux OS.
    • Proven experience with live/production environments.
    • Advance knowledge of Internet protocols, tools and methodologies.
    • Familiarity with installation and integration of open source infrastructure tools for monitoring and graphing.
    • Background knowledge and experience with databases administration, preferably MySQL.
    • Experience with automating infrastructure procedures using 3rd party tools and custom scripts.
    • Bash scripting capabilities.
    • Knowledge of internet systems security - handling, forensics and prevention. HIPAA compliance is an advantage.
    • AWS platforms experience – an advantage.
    • Version control management experience – an advantage.
    • High level English communication skills, both written and verbal.
    This is a full-time position, immediately available in our downtown Haifa office, although the team is working remotely for now.  If this sounds like you, please send us your CV.   

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    Medisafe, the world leading digital therapeutics platform for medication management, is looking for a Partner Success Manager. This position will be responsible for successful implementation, on-going client management, KPI achievement, program renewal and feature upsell ensuring timely and profitable results for both our customers and Medisafe:
    • Skilled project and client relationship management to drive measurable financial and strategic results for our clients (pharmaceutical industry, pharmacies, payers, healthcare systems, associations, and enterprise technology companies) and Medisafe.
    • Manage the client to maintain scope creep, assess risk, ensure renewal and upsell of new and valuable functionality
    • Ensure client satisfaction and retention so each is referenceable and a Medisafe raving fan.
    • Gain deep understanding of Medisafe platform functionality, capabilities and value
    • Gain deep understanding of client staffing, organization chart, buyer priorities and uncover opportunities to cross-sell Medisafe platform to additional business units, brands, and regions within a client’s organization.
    • Work with client to create, plan and execute marketing programs that expand user adoption to Medisafe and client’s products, achieving/exceeding growth KPI goals for both Medisafe and our clients.
    • Collaborate with client project team to establish trusted advisory relationships, foster consensus and resolve organizational barriers.
    • Act as “General Contractor” with Medisafe cross-functional teams ensuring timelines and project scope are met. At all times, protect the interests of Medisafe and its team members.
    • Ensure routine documentation of product deployment, workflows, analytics, team processes, etc.
    • Work with the VP Partner Success to build and scale Medisafe capabilities and cross-client efficiencies.
    • Synthesize user and client feedback into clear and actionable recommendations to impact Medisafe’s broader strategy, business model, and business development.
    • Assess, mitigate and communicate to the VP Partner Success any risk in renewing existing contracts.
    • Exhibit at conferences, attend association events and otherwise act as an ambassador for the Medisafe brand.

    Education/Experience

    • Bachelor’s degree
    • 3 - 5 years of healthcare experience. Digital Health and/or Pharma experience is a plus.
    • Exposure to large, complex organizations - heavily regulated, often bureaucratic organizations with track record for getting them to move more quickly.
    • Strong track-record of establishing long-term relationships with key influencers in the healthcare space.
    • B2B experience is required; B2B2C and B2C experience is a plus
    • Attention to detail is critical for best-in-class service delivery
    • Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
    • Analytically grounded with experience using relevant software for measurement, project management, analysis, and optimization
    • Independent, self-starter who thrives in startup environments (resourceful, creative, passionate, adaptable, embraces challenge, etc.)
    • Mission driven and motivated by helping people live longer, healthier and happier lives
    • Embraces diverse cultures throughout the world
    • Willing to travel up to 10-25% nationally and potentially internationally
     

    Position Competencies:

    • High Standards and Accountability: Acts with the highest level of integrity and delivers personal and team performance that is nothing short of the best
    • Organization and Planning: Plans, organizes, schedules and budgets effectively to ensure all milestones are delivered on time and within budget
    • Persistence: Demonstrates tenacity and willingness to go the distance to get things done
    • Persuasion: Able to convince clients, clients and colleagues to pursue a course of action
    • Collaboration: Proactively engages peers and others to establish trusting, productive working relationships and collectively tackle business challenges
      This position is located in our Haifa office. 

    SUBMIT YOUR APPLICATION

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    About the job Medisafe, the #1 medication management platform worldwide, is searching for a talented and hands-on individual to join our ISRAEL team as our Program Manager in downtown Haifa. Our vision and passion are to improve people's health by providing them with the tools, support, and knowledge they need to manage their health and accompany them in their patient journey. We’re driving patient outcomes on a global scale in two dozen languages, having managed more than one billion doses. The Program Manager will work with our cross-functional teams and oversee the various programs from signing to delivery. This includes ensuring that the program is delivered on time, meeting business & technical requirements, and is within the agreed budget. You will design programs that deliver the company’s vision and strategy and meet our client's goals. As a program manager, you will streamline and standardize processes to facilitate the deliveries of our programs. You will coordinate internal dependencies, legal and security issues to bring Medisafe's solutions to the finish line. You will own the resource planning processes. You will do so by working closely and matrix managing a variety of internal stakeholders (Partner Success Managers, Product Managers, Implementation Managers). You will be at the intersection between the business, product, and technology.   RESPONSIBILITIES:
    • Overseeing the successful execution of all programs, from program kickoff to product release.
    • Managing gaps and overlaps and mitigation plans while holding teams accountable for their commitments and removing roadblocks to their work.
    • Defining and executing best practices procedures and proactively pushing for ongoing process improvement initiatives to boost our programs efficiency.
    • Responsible for company-wide planning and resource allocation processes.
    Requirements:
    • Minimum 3 years experience in managing large scale programs – a must
    • Experience in working in a global environment with customers – a must
    • Hand-on experience in process improvements and methodologies - a must
    • Fluent English – a must
    • Strong multitasking capabilities
    • Excellent interpersonal and cross-cultural skills
    • Degree - BSc in engineering or equivalent
    • Project management software experience (ClickUp/Monday/Jira etc.)
    WHO WILL BE THE RIGHT MATCH FOR US?
    • High standards and accountability: acts with the highest level of integrity and delivers personal and team performance that is nothing short of the best
    • Organization and planning: plans, organizes, schedules and budgets effectively to ensure all milestones are delivered on time and within budget
    • Persistence: demonstrates tenacity and willingness to go the distance to get things done
    • Persuasion: able to convince stakeholders to pursue a course of action
    • Collaboration: proactively engages peers and others to establish trusting, productive working relationships and collectively tackle business challenges
               

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